Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (SC)
5 days agoWhat's your preference?
Job Description
- Req#: 48156
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation and benefits package designed to grow with you over time
- Opportunities for career advancement and significant internal promotions
- Paid Time Off and paid holidays to support work-life balance
- Incentives and rewards, including cash bonuses and prizes in various contests
- Comprehensive health benefits for full-time employees after 90 days of employment
- Engaging work environment with a focus on team collaboration and a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and effectively resolve customer issues
- Utilize systems and technology to manage customer accounts and tasks
- Identify sales opportunities and apply skills to upgrade services
- Clearly explain products and processes to customers
- Escalate customer dissatisfaction to the managerial team when necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing priorities
- Familiarity with Windows operating systems
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #WorkLifeBalance
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.
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