Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)
5 days agoWhat's your preference?
Job Description
- Req#: 48158
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off and paid holidays to take the time you need
- Incentives & Rewards, including cash bonuses and prizes such as electronics and vacations
- Comprehensive medical, dental, and vision coverage after 90 days of employment
- Fun, engaging work environment with a team-oriented culture
- Casual dress code allowing for comfort while you work
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Highly reliable with the ability to maintain regular attendance and punctuality
How to Stand Out (Preferred Qualifications):
- An aptitude for conflict resolution, problem-solving, and negotiation
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Strong team orientation and customer focus
#BPO #CustomerService #CareerGrowth #Incentives #EngagingWorkEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.
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