Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)
What's your preference?
Job Description
- Req#: 48146
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation and benefits package designed to reward hard work
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Opportunities for career advancement with a focus on internal promotions
- Engaging work environment that fosters collaboration and teamwork
- Incentives and rewards, including cash bonuses and prizes for performance
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers effectively
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales environments
- Strong aptitude for conflict resolution, problem solving, and negotiation
- Ability to thrive in a fast-paced environment with changing demands
#BusinessProcessOutsourcing #CustomerService #CareerAdvancement #Incentives #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.