• Job Description

  Req#: R1359294
  Advantages of Joining the Employer Team:
  
  Joining the Employer team offers numerous benefits and opportunities for career growth. As a part of our company, you will:
  
  - Be part of an award-winning global company recognized for our culture, diversity, leadership, and innovation.
  - Have the chance to work with the world's best brands and contribute to improving their businesses and connecting with their customers.
  - Gain valuable experience and develop your skills in customer service, sales, or technical support.
  - Work from the comfort of your own home, providing convenience and flexibility.
  - Receive ongoing personal and career development to ensure your success and growth within the company.
  
  Customer Service Advisor Responsibilities:
  
  - Handle customer inquiries and issues through inbound calls, outbound calls, or online communication.
  - Utilize call flow guides to assist customers and provide solutions to their problems.
  - Document and retrieve information in databases accurately.
  - Offer additional products and services to enhance customer satisfaction and success.
  
  Sales Advisor Responsibilities:
  
  - Close sales by utilizing prospecting, negotiation, and presentation skills.
  - Build strong client relationships and find innovative ways to retain customers.
  - Demonstrate product knowledge and detail-oriented approach to sales.
  - Upsell and offer additional products and services to maximize customer value.
  
  Technical Support Advisor Responsibilities:
  
  - Resolve technical issues related to hardware, software, and client products.
  - Provide basic customer service support along with technical assistance.
  - Demonstrate excellent problem-solving skills.
  - Maintain broad knowledge of client products and services, particularly in areas such as smartphones, tablets, computers, and wearables.
  
  Requirements for Work at Home Advisors:
  
  - Minimum of six months of customer service or sales experience.
  - High school diploma or GED.
  - Quiet and distraction-free work environment at home.
  - Ability to deliver outstanding service and show empathy towards customers.
  - Strong computer navigation skills and knowledge of PC systems.
  - High-speed internet connection and smartphone.
  
  Additional Information:
  
  - The base wage for this position is $16.00 CAD per hour, with the possibility of higher pay based on location or position.
  - Performance incentives and bonuses are available.
  - Paid training will be provided.
  - A work computer may be provided, depending on the position.
  - Benefits include Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program.
  - Concentrix is an equal opportunity employer and prohibits discrimination based on various factors.
  - This position is available only in certain provinces/territories in Canada.

• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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