Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R

• S - Spark Curiosity
• O - One Team, One Direction
• A - Action for Results
• R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
• Performance incentives
• Paid training in a state-of-the-art video training environment
• Comprehensive health plan available after 90 days
• Employee wellness and engagement programs
• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

• Promptly and effectively manage all incoming calls
• Conduct research to provide effective solutions for customer issues
• Document all calls accurately
• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
• Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

• Unwavering commitment to perfect effort
• Punctuality and dedication
• Ability to thrive in a fast-paced environment
• Proficiency in navigating various computer applications
• Drive to exceed caller expectations
• Desire to build and enhance current skills
• Positive attitude and teamwork orientation
• Previous healthcare experience is a plus
• Previous call center experience is required

Requirements:

• 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year in a single job, preferably in a call center customer service environment
• Reliable attendance with no missed time in the first 90 days
• Ability to type 25 wpm
• Strong oral and written communication skills
• Comfort with desktop computer systems
• Hardwired internet connection with speeds greater than 5MB upload and 10MB download
• Secure, private work area at home
• Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home New MexicoUnited States of America