Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Comprehensive benefits including medical, dental, vision, and life insurance
- Paid Time Off and flexible schedules
- Opportunities for career growth and advancement within the organization
- Work from home with all necessary equipment provided
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong typing skills (20+ words a minute)
- Familiarity with Windows operating system
- Proven ability to multi-task in a fast-paced environment
- Aptitude for conflict resolution and negotiation

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