MCI
Work-at-Home Customer Service Representative Job Openings (Full-Time)
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Job Description
- Req#: 30088
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Competitive base pay with additional bonuses and incentives
- Opportunity for career advancement and growth within the organization
- Flexible schedules with full-time positions available, accommodating various shifts
- Comprehensive benefits including medical, dental, vision, and life insurance
- Engaging work environment with daily contests and prizes
- Paid training to develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to upgrade products and services
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing demands
- Previous experience in a call center setting
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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