Sydney Call Centre
Work-at-Home Customer Service Representative Job Openings (Full-Time)
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Job Description
- Req#: 30086
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
- Employer provides necessary equipment for remote work
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with Windows operating systems
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #HealthBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing company located in Sydney Nova Scotia, Canada.
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