Industry: Call Center Services

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Why consider this job opportunity:

- Competitive base pay, schedule, level, and benefits
- Full-time positions available for various schedules, including day, night, and weekends
- Opportunity for career advancement
- Paid vacation and variable bonus and contest incentives
- Easy online application process and informal interview with a talent acquisition specialist
- Equipment provided by the company for remote work

What to Expect (Job Responsibilities):

- Listen to customer inquiries and resolve issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade products
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Reliable attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Conflict resolution, problem-solving, and negotiation skills
- Customer service orientation and ability to multitask
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced and changing environment
- Excellent interpersonal skills and ability to build relationships

How to Stand Out (Preferred Qualifications):

- None provided

#CallCenter #CustomerService #TechnicalSupport #SalesRepresentative #WorkFromHome

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Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.