• Job Description

  Req#: 208367
  Join employer and make a difference in people's lives! As a customer service representative, you'll be the voice of the brand, helping customers with their questions and concerns regarding products or services. With flexible training schedules, paid time off, medical and dental benefits, and retirement planning options, employer offers a supportive and fun work environment with opportunities for career growth.
  
  JOB REQUIREMENTS:
  - High School Diploma or GED required; college degree preferred
  - Customer service experience a plus
  - Phone-related customer service a major plus
  - Familiarity with Microsoft Windows, Word, and Excel applications
  - Bilingual language skills a plus
  
  KNOWLEDGE, SKILLS, AND ABILITIES:
  - Stellar customer service skills with a positive attitude
  - Ability to use phone and computer systems
  - Excellent oral and written communication skills
  - Strong listening/comprehension skills
  - Ability to stay composed and objective
  
  WORKING CONDITIONS:
  - Climate-controlled contact center environment
  - Constant usage of phone and computer systems
  - Constant sedentary work
  
  JOB RESPONSIBILITIES:
  - Resolve customer questions and concerns through phone, email, online chat, or social media
  - Maintain and update customer information
  - De-escalate any issues and escalate calls to supervisor when necessary and appropriate
  - Respond to requests for assistance and/or possible processing of credit card authorizations
  - Track call-related information for auditing and reporting purposes
  
  ADDITIONAL INFORMATION:
  - The above information is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.
  - Employer is an equal opportunity employer – Veterans/Disabled.
  - We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

• About the company

  Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

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