Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Salary commensurate with experience, with regular reviews and raises based on tenure and performance
- Opportunity for career advancement and growth within the organization
- Employees earn paid time off, paid holidays, and paid training opportunities
- Regular daily, weekly, and monthly incentive contests with prizes such as electronics and trips
- Engaging work environment with a casual dress code
- Comprehensive medical, dental, and vision coverage options available after 30 days of employment

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a courteous and professional manner
- Utilize training and knowledge to accurately answer customer questions and promote products and services
- Listen to customer needs, resolve issues, and document customer interactions
- Research and coordinate with other departments to resolve customer inquiries
- Attend training sessions and stay updated on program knowledge and procedures

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
- Previous state or federal work experience

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