Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive compensation with regular reviews and raises based on tenure and performance
- Employees earn paid time off as well as paid holidays and paid training opportunities
- Participation in daily, weekly, and monthly incentive programs with prizes including electronics and vacations
- Medical, Dental, and Vision coverage options available after 90 days
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Accurately document and process customer orders in appropriate systems
- Attend meetings and training to stay up-to-date on program knowledge, systems, and processes

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Highly reliable with the ability to maintain regular attendance and punctuality

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience

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