Total System Services
Work From Home Bilingual Spanish Fraud Specialist $18.00 per hour
This job is now closed
Job Description
- Req#: R0062484
Employer Industry: Payment Solutions
Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential
- Flexible remote work option available, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
- Opportunity to work in a dynamic environment with a focus on technology and customer service
- Supportive team culture with training and resources for employee development
What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing resolutions in line with service standards
- Handle basic payment and account-related requests for assigned clients, utilizing user-friendly systems
- Maintain knowledge of products, policies, and procedures to effectively assist cardholders
- Document and enter data into client systems, ensuring accurate record-keeping
- Escalate unresolved issues to senior representatives or appropriate departments for further resolution
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Bilingual in Spanish and English
- Must be open to a flexible work schedule, including mid to late shifts and weekends
- Completion of a background check, including criminal and credit checks
How to Stand Out (Preferred Qualifications):
- Experience in customer service within a financial or payment processing environment
- Familiarity with digital interview processes and remote work technologies
- Strong problem-solving skills and ability to adapt to changing procedures
#PaymentSolutions #CustomerService #RemoteWork #Bilingual #CareerOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
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