Global Payments
Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour
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Job Description
- Req#: R0062484
Employer Industry: Payments Technology
Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Eligible for primarily remote work within the United States
- Comprehensive benefits package including medical, dental, and vision care, EAP programs, and paid time off
- Opportunity to work with a dynamic team in a growing industry
- On-the-job training to build knowledge of products and services
What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in accordance with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Enter required data into client systems and databases while maintaining knowledge of products and services
- Utilize decision trees to determine customer issues and escalate unresolved grievances as necessary
- Refer to online manuals and specific client training for resolution of cardholder inquiries
What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home contact experience
- Must be bilingual in Spanish and English
- Open to a flexible work schedule, including mid to late shifts and weekends
- Ability to pass a background check, including criminal and credit checks
How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems or customer service in a financial context
- Experience in a remote work environment
- Strong problem-solving skills and ability to navigate computerized systems
#PaymentsTechnology #CustomerService #RemoteWork #Bilingual #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Global Payments Inc. is an American company providing financial technology services globally.
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