Total System Services
Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour
5 days agoWhat's your preference?
Job Description
- Req#: R0062484
Employer Industry: Payments Technology
Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for remote work primarily within the United States
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Potential for recognition programs and charitable gift matching
- Supportive training environment for career development
What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and address updates
- Enter required data into client systems and databases
- Analyze customer service needs and escalate unresolved issues to appropriate departments
- Build knowledge of products, policies, and procedures for assigned clients
What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Availability to work mid-shift to late hours, including weekends
- Completion of a background check, including criminal and credit checks
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the payments or financial services industry
- Familiarity with computerized data entry systems and decision trees
- Strong problem-solving skills and adaptability to change
- Ability to work effectively under close supervision and follow established procedures
#PaymentsTechnology #CustomerService #RemoteWork #Bilingual #CareerDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
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