American Express Global Business Travel

Work from Home- Call Center Agent in the Travel Industry

Employment typeFull-Time

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  • Job Description

      Req#: J-67503

      Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

      Ready to explore a career path? Start your journey.

      This paid training program is 8-weeks-long. You’ll learn all about the travel industry, booking client travel, the tools we use, and everything else you’ll need to be successful as a full-time travel consultant.

      Travel Consultant are the heart of our organization, providing world class service to our customers. You’ll learn how to use industry standard booking systems (Global Distribution Systems / GDS), resolve customer inquiries for all types of travel, and a rewarding career as a TICO Certified travel professional. TICO certification allows you to sell travel services and provide travel advice to our clients.

      Growth Opportunity - You will start your career at an entry level position and be provided unlimited career advancement based on your professional development goals. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at GBT!

      Our Traveler Care unit is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional shifts. For this position, we offer a variety of shift options between the hours of 7:00am-1:00am EST.

      What We Offer

      • Growth opportunity: You’ll start in an entry-level role, with unlimited career development opportunity.
      • Flexibility: You’ll work from home in both training and your full-time role
      • Paid training and full-time job assurance: Upon successful graduation, you’ll transition to a full-time role as a Travel Consultant
      • Salary increase: After achieving proficiency within 6 months, you will be eligible for a salary increase following a successful performance evaluation
      • TICO Certification: We’ll help you become a TICO certified travel professional

      What You’ll Do

      • Learn about the products and services Amex GBT provides, including our end-to-end booking process
      • Resolve customer inquiries at the first point of contact
      • Use of booking tools and redemption platforms to ensure interactions are accurate and aligned with our loyalty program rules and regulations
      • Servicing clients across the globe with predominant focus on our clientele within North America

      What We’re Looking For

      • Highly proficient in computer skills and confident in navigating new software platforms
      • Experience in customer service, sales, call centers, or hospitality with extensive customer interaction
      • Proficient in English (written and spoken), professional communication and listening skills
      • Must have a quiet, secure home office space, free from noise and interruption.
      • Collaborative and professional with clients, colleagues, and leadership
      • Proactive ability to identify problems, form solutions, and troubleshoot
      • Able to adherence to privacy and confidentiality protocols
      • High school diploma or equivalent


      Alberta, Canada

      The #TeamGBT Experience

      Work and life: Find your happy medium at Amex GBT.

      • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

      • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

      • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

      • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

      • Wellbeing resources to support mental and emotional health for you and your immediate family.

      • And much more!

      All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

      Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

      What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

  • About the company

      American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.