• Job Description

  Req#: 48173
  Employer Industry: Business Process Outsourcing (BPO)
  
  Why consider this job opportunity:
  - Hourly pay plus bonuses with opportunities for regular raises
  - Comprehensive benefits including medical, dental, vision, life insurance, and retirement plans
  - Paid time off and a variety of incentives, including contests with cash prizes and other rewards
  - Paid training to enhance your skills while earning a paycheck
  - Flexible work-from-home schedule to maintain work-life balance
  - Strong focus on career growth with significant advancement opportunities within the organization
  
  What to Expect (Job Responsibilities):
  - Listen to customers, understand their needs, and resolve issues effectively
  - Utilize systems and technology to manage customer accounts and tasks
  - Identify sales opportunities and apply skills to promote products and services
  - Escalate customer dissatisfaction appropriately to management
  - Ensure first call resolution through effective problem-solving and call handling
  
  What is Required (Qualifications):
  - Must be 18 years of age or older
  - High school diploma or equivalent
  - Excellent organizational, written, and oral communication skills
  - Ability to type swiftly and accurately (20+ words a minute)
  - Basic knowledge of Microsoft Office Suite and Windows operating system
  
  How to Stand Out (Preferred Qualifications):
  - Strong team orientation and customer focus
  - Ability to thrive in a fast-paced environment with changing conditions
  - Aptitude for conflict resolution and negotiation skills
  - Experience in customer service or technical support roles
  
  #BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.

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