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Job Description
- Req#: 48185
**Employer Industry: Business Process Outsourcing (BPO)**
Why consider this job opportunity:
- Competitive compensation with opportunities for bonuses and rewards
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Comprehensive health benefits available for full-time employees after 90 days
- Career growth opportunities with a focus on internal promotions
- Engaging and team-oriented work environment
- Casual dress code for a comfortable workplace
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to manage customer accounts effectively
- Identify sales opportunities and apply sales skills to promote products and services
- Explain products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales roles
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing demands
- Exceptional interpersonal skills with a focus on relationship-building
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #TeamEnvironment #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.
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