• Job Description

  Req#: 48186
  Employer Industry: Business Process Outsourcing (BPO)
  
  Why consider this job opportunity:
  - Competitive compensation with opportunities for cash bonuses and prizes
  - Comprehensive health benefits, including medical, dental, and vision coverage after 90 days
  - Paid Time Off and paid holidays to support work-life balance
  - Opportunities for career growth and internal promotions
  - Engaging work environment with a focus on teamwork and collaboration
  - Flexible working conditions with a casual dress code
  
  What to Expect (Job Responsibilities):
  - Listen to customers, understand their needs, and resolve issues effectively
  - Utilize systems and technology for account management tasks
  - Identify sales opportunities and apply sales skills to enhance customer experience
  - Explain product offerings and processes to customers
  - Ensure first call resolution through effective problem-solving and call handling
  
  What is Required (Qualifications):
  - Must be 18 years of age or older
  - High school diploma or equivalent
  - Excellent organizational, written, and oral communication skills
  - Ability to type swiftly and accurately (20+ words per minute)
  - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  
  How to Stand Out (Preferred Qualifications):
  - Strong problem-solving and conflict resolution skills
  - Experience in a customer service-oriented environment
  - Ability to thrive in a fast-paced and dynamic work environment
  - Experience with Windows operating systems
  
  #BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.

Notice