Capital One
Work from Home Customer Service Coordinator - Bank Voice
This job is now closed
Job Description
- Req#: R193604
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $21 per hour
- Comprehensive benefits package including medical, dental, vision, and prescription coverage from Day 1
- Flexible schedule options to accommodate work-life balance
- Paid time off and tuition reimbursement programs
- Opportunities for paid training and development offered quarterly
- 100% remote work position with a supportive work environment
What to Expect (Job Responsibilities):
- Provide exceptional customer service by effectively communicating with customers and addressing their inquiries
- Demonstrate strong problem-solving skills and exercise good judgment in decision-making
- Utilize listening and questioning techniques to manage customer calls and de-escalate situations when necessary
- Maintain a reliable and secure home office environment conducive to productivity
- Ensure adherence to attendance and performance expectations
What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 2 years of customer service experience or 2 years of call center experience
- Ability to maintain a solid attendance record and demonstrate dependability
- Strong attention to detail and a positive attitude with flexibility to adapt to change
- Reliable private internet connection that meets specified requirements
How to Stand Out (Preferred Qualifications):
- At least 1 year of experience in Financial Services or Banking
- Experience with call center technology and customer relationship management software
#FinancialServices #RemoteWork #CustomerService #CareerGrowth #ComprehensiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States.
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