Nordia
Work From Home – Part-time Customer Service Representative for Groupe CH
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Job Description
- Req#: 4755
Employer Industry: Customer Experience Services
Why consider this job opportunity:
- Hourly wage of $18.50, including a $1 bilingual bonus
- Hourly bonus for weekend work
- Full benefits package after six months, including comprehensive insurance (medical, dental, and life) and enhanced RRSP participation
- Fully paid training at the employer's Laval office, including a full training day at the Bell Center
- Opportunity to work remotely after the in-office work phase, subject to quality and security conditions
- Recognized as one of Canada’s Most Admired Corporate Cultures, with 84% of employees recommending the employer
What to Expect (Job Responsibilities):
- Respond promptly to phone and email inquiries with courtesy and empathy
- Assist clients with their plan and ticket needs, including purchasing, accessing, transferring, cancelling, and upgrading
- Provide information about events, including location, parking, catering, and accessibility
- Maintain a friendly and customer-oriented approach while adhering to quality standards
- Work from the employer's Laval center as necessary
What is Required (Qualifications):
- Fluently bilingual in English and French, with approximately 50% of calls needing to be in English
- Availability to work Monday to Friday, 10:00 am to 5:00 pm, and occasional weekends from 12:00 pm to 8:00 pm
- High-speed Internet connection of at least 25 MBPS for remote work
- Strong interest in cultural and sporting events, with effective communication skills
- Comfortable using smartphones and computers to assist customers
How to Stand Out (Preferred Qualifications):
- Knowledge of Spanish is an asset
- Experience in an in-person or telephone ticketing service
#CustomerExperience #RemoteWork #CulturalEvents #BilingualJobs #CareerOpportunities
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