Employer Industry: Customer Support Services

Why consider this job opportunity:
- Competitive salary with a home office budget
- 100% paid medical, dental, and vision insurance
- Generous paid time off (PTO) policy
- 401k matching to support your retirement savings
- Opportunity to work remotely from anywhere in the U.S.
- Chance to enhance customer relationships and contribute to client retention

What to Expect (Job Responsibilities):
- Provide high-level support via phone, chat, and email
- Identify and resolve client issues and concerns
- Establish and maintain strong customer relationships to improve client retention
- Diagnose bugs and communicate customer issues and requests to the development team
- Utilize the latest cloud support systems, including Zendesk and JIRA

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Strong ability to provide customer support through various communication channels
- Experience in diagnosing and resolving technical issues
- Proficiency in using cloud-based support systems
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience with customer support in a remote environment
- Familiarity with cloud support systems such as Zendesk and JIRA
- Background in technology or software development

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