Capital One

Work from Home Fraud Intake Coordinator - Fraud & Disputes Operations Inbound


Pay$21.00 / hour
LocationMclean/Virginia
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R186756
      Employer Industry: Financial Services

      Why Consider this Job Opportunity:
      - Salary up to $21 per hour
      - Opportunity for career advancement and growth within the organization
      - Flexible Schedule Options
      - Paid Time Off
      - Tuition Reimbursement
      - Comprehensive benefits package including medical, dental, vision, prescription coverage, and more

      What to Expect (Job Responsibilities):
      - Demonstrate strong customer focus rooted in empathy
      - Communicate effectively with peers, management, and customers
      - Exercise good judgment and independent decision-making skills
      - Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
      - Maintain reliable private internet connection meeting specific requirements

      What is Required (Qualifications):
      - High school diploma, GED, or equivalent certification
      - At least 1 year of customer service experience
      - Secure home office environment free from background noise and distractions
      - Reliable private internet connection not supplied via cellular data or hotspot
      - Password-protected private network with specific internet speed requirements

      How to Stand Out (Preferred Qualifications):
      - 0-2 years of experience in customer service
      - Strong attention to detail and flexibility
      - Effective time management and organizational skills

      #FinancialServices #WorkFromHome #CustomerService #CareerGrowth #BenefitsPackage

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia with operations primarily in the United States.