• Job Description

  Req#: REQ402118

  JLL empowers you to shape a brighter way.

  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

  JLL is hiring for a unique role in Canada with one of our key global accounts. JLL supports the client’s internal Workplace Technology programs, ensuring they are running smoothly within its commercial real estate portfolio. The Workplace Technology Coordinator will contribute to the success of these programs by supporting both the internal team and its stakeholders.

  The ideal candidate will excel in a fast paced and multi-faceted environment. Our technology and programs are constantly evolving, and being adaptable and well-organized will be the key to success in this dynamic and challenging role. Candidates should also be comfortable navigating ambiguous situations, and have a passion for learning and continuous improvement.

  WHAT YOU’LL DO

  • Manage troubleshooting tickets by promptly and comprehensively responding to stakeholder inquiries, always looking for opportunities to educate and provide “over and above” support to our stakeholders.

  • Provide demonstrations and training sessions, providing wider context on the benefits of our solutions as well as how to use them on a day-to-day basis

  • Collect and analyse feedback from stakeholders on an ongoing basis, and suggest improvements for our solutions based on your interactions.

  • Create eye-catching content and communications to promote our solutions and increase our reach and impact

  • Contribute to the execution of the Program Success roadmap.

  • Assist with distribution, support material, training and other activities required for a successful rollout and maintaining a successful program after the launch.

  • Provide administrative support for new projects including vendor setup and invoicing

  • Maintain a project documentation database to adhere to company’s compliance requirements

  • Manage an internal Google site and create simple and accessible guides for our solutions

  • Lead special projects as assigned, supported by the Program Success Manager.

  • Carry out data analysis and translate into insights and storytelling for our stakeholders

  • Audit our solutions regularly to ensure data is accurate

  • Track and regularly report on internal success metrics

  WHAT WE’RE LOOKING FOR

  • 3 years of relevant work experience, preferably in operations, commercial real estate, or within a startup environment a great asset.

  • Proven track record of knowledge sharing, with a talent for breaking down complex concepts into clear, accessible explanations for diverse audiences

  • Proficiency in data analysis and data storytelling, with the ability to extract meaningful insights from datasets and effectively communicate these findings in a clear and accessible manner.

  • A keen eye for detail and proactively identifying tasks and opportunities to improve workflows and solutions

  • Demonstrable resiliency and adaptability when working in a fast-paced environment

  • Excellent critical thinking and problem-solving skills

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Integrity, ownership and drive for continuous improvement and learning

  • Highly collaborative with strong interpersonal skills.

  • Excellent organizational, presentation, and communication skills, both verbal and written.

  • Proficient skills in Microsoft Office and Google Suite

  • An interest in technology, particularly PropTech, CRETech, and/or Work Tech.

  • Marketing or social media experience for internal promotional campaigns

  • Experience working in an Agile environment

  WHAT’S IN IT FOR YOU

  • Join an industry leader and shape the future of commercial real estate
  • Deep investment in cutting-edge technology to power your work
  • Comprehensive and competitive benefits plan
  • A supportive, caring and diverse work environment designed for your growth and well-being

  Location:

  On-site –Toronto, ON

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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