OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com .

Position Summary/Objective

The Associate Consultant will be a point-of-contact for tier two resolution – working directly with our customers and internal teams to quickly resolve more complex issues and requests.

At OneSource Virtual, we’ve got a great solution and want to make sure our customers get the most out of it. As an Associate Consultant, that’s just what you’ll help us do. You will drive customer satisfaction for an assigned portfolio of case work. You’ll also perform system testing, provide documentation and handle change requests. As an Associate Consultant, you will provide product consulting for Workday configuration, helping customers decide on the best solution for them. If you love technology, have strong communication skills, and thrive in a fast-paced environment, this could be the position for you.

Essential Functions/Duties/Responsibilities

• Coordinates, troubleshoots and manages system issues to resolution
• Acts as point of escalation for advanced issues; works directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status.
• Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
• Interfaces with the customer to understand the customer’s overall objectives and requirements
• Manage time and caseload using a case management system
• Contributes to the culture and collective knowledge of OSV and AMS
• Mentors new team members as required

Core Competencies

• Understand and discuss the application and implications of changes to processes, policies, and procedures
• Comfortable with customer-facing support and presentation of deliverables
• Willing to develop solutions for new problems
• Experience in managing relationships and SLAs with 3rd party ticketing system
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals
• Conducts independent research to define problems and prepares responses to anticipated questions
• Recognizes the significance of reliable delivery in establishing credibility

Supervisory Responsibility

This role does not have direct supervisory responsibility.

Qualifications and Experience

• Bachelor’s degree or equivalent combination of education and experience (MIS, CS, HR, Accounting, ...)
• 2-4+ years technical experience in HR, Payroll, Benefits, Benefits Administration or HRIS
• Practical experience in software configuration and existing system enhancements including business analysis; requirements, use case, and specification documentation; report development; testing and training
• Exhibit strong presentation and communications skills, including verbal and written.
• Technical/Functional support of known ERP system or technical support of other systems’ functionality including configuration/set-up
• Functional experience with configuration and support of Data Loads, Benefit Plan Configurations, Rate Changes, Open Enrollment (medium complexity) and ACA Configuration (For Benefits Position)

Preferred Skills

• Workday, PeopleSoft, Oracle or SAP experience
• Project Lead or Project Management experience
• Possess advanced level Excel skills
• Workday certification

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.