• Job Description

  Req#: R6057

  OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.

  If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!

  OrthoCarolina is currently seeking a Workers Compensation Coordinator with the OrthoCarolina business office in Charlotte.

  This position is a hybrid schedule with rotating days in the office depending on department needs.

  The Workers' Compensation Coordinator serves as the initial point of contact for Workers' Compensation patients. Duties will include answering all incoming calls related to workers compensation, scheduling appointments, handling issues from patients, employers, rehabilitation nurses, and insurance carriers. The Specialist ensures that all calls are handled in a timely, courteous manner and that patient appointing adheres to all clinic policies.

  Other duties which can include:

  • This will also include rescheduling of patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Schedules new WC patients in Centricity (Practice Management System) according to procedures
  • Manages difficult or emotional customers or situations and treats others with respect regardless of their status or position.
  • Responds to emergency calls according to established procedures
  • Assists management in the investigation and resolution of complaints and problems
  • Communicates with various internal departments and supports all clinics in North Carolina and South Carolina

  A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:

  • Medical, Dental, Vision Insurance
  • Health Savings Account
  • Life Insurance
  • Voluntary Supplemental Life
  • Voluntary Critical Illness/Accident/Hospital Indemnity
  • Short Term/Long Term Disability Insurance
  • 401(k)/ROTH Retirement Plan
  • Employer 401(k) Safe Harbor
  • 401(k) Profit Sharing Plan
  • 529 Savings Plan
  • Employee Assistance Program
  • Voluntary Wellness Program
  • Tuition Reimbursement
  • Voluntary Legal Plan/Identity Theft

  OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.

  Preferred Skills:

  • A positive voice image is essential to provide the best customer experience possible.
  • Knowledge of HIPAA Privacy Regulations
  • Knowledge of medical Terminology and Medical office procedures.
  • Knowledge of NCIC guidelines helpful
  • Call Center Experience is helpful

  Employee Type

  Regular

  Qualifications

  Skills

  Administrative

  Education

  A.A, GED (Required), High School (Required)

  Certifications

  Language

  Work Experience

  Customer Service Experience, Healthcare Experience, Workers Comp Experience

• About the company

  Expert physicians and care providers with locations throughout the region, we are one of the nation’s leading orthopedic practices and your destination for comprehensive orthopedic care.

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