• Job Description

  Req#: R_228410

  Company:

  Marsh

  Description:

  Client and Market Query Resolution - Marsh - Norwich

  Hybrid working pattern available with 2/3 x days a week in the office and the rest, working from home.

  If you have a good eye for detail and enjoy working with numbers, we would be very keen to hear from you!

  The company: Marsh

  • Marsh is the world’s leading insurance broker and risk adviser.
  • With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

  What can you expect?

  • Fantastic opportunity to provide support to existing London and Norwich based colleagues (including Client Executives) in servicing a large multi national, multi product line portfolio of business.
  • You will be tasked with improving client service through the early resolution of client accounting issues.
  • With 10 offices in the United Kingdom, Ireland, Continental Europe, Asia, the Middle East, Latin America, United States and Bermuda, our Bowring Marsh teams cover a range of Insurance products across the following areas: Property, Casualty, Terrorism, North American Property, Life Sciences and Mining.
  • To make a success of this role, you will be highly nummbers and detail orientated and enjoy managing a busy and varied workload.

  What you will be rewarded with:

  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Newly refurbished state-of-the-art ‘smart office’, which opened on Broadland Business Park in September 2022. Lounges, focus pods, quiet areas and collaboration spaces available on every floor, plus subsidised restaurant and free hotel style on-site gym.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

  We will count on you to:

  • To review and propose solutions to resolve client accounting issues escalated from Marsh Operations involving Bowring Marsh Technicians and Brokers as appropriate
  • To assist the Norwich Management team in providing MI on unmatched cash and trapped premium volumes
  • To understand & ease payment situations and/or to provide MI
  • Prepare premium calculations for Bowring Marsh clients
  • Set and achieve specific goals as evidenced Workday

  What you need to have:

  • Solid numeracy skills, together with a good working knowledge of MS Excel
  • Strong attention to detail with a methodical and conscientious approach
  • Planning and organisational skills
  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Quick to take on-board new information, which is technical in nature.
  • Ability to cope with cyclical nature of the business

  What makes you stand out:

  • Experience within a similar role
  • Intermediate MS Excel

  About Marsh

  Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

  Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

  We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.

• About the company

  Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.

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