NHS
Workflow & Referrals Administrator
This job is now closed
Job Description
- Req#: A5093-24-0002?language=en&page=940&sort=publicationDateDesc
As part of the workflow administration team in the practice, your role of workflow administrator will be to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols.
Referral administrators are responsible for analysing patient referral letters and performing an administrative check to ensure each referral meets the required criteria. The role involves using different databases and IT systems, including the national e-Referrals system to select the most appropriate service for each patient.
- Workflow of practice correspondence (both paper and electronic) and attaching to patient records.
- Recording diagnoses, procedures and investigations.
- Identifying urgency and carrying out actions or forwarding to appropriate teams.
- Identifying complex or higher risk areas that require input or knowledge from the clinical team.
- Working to agreed practice protocols.
- Answering queries from other members of staff.
- Respond to online access requests and queries
- Complete other admin tasks as required
- Processing referrals from Practice Team Members
- Liaising with local hospitals to chase referrals
- Monitor referrals to ensure patient is followed up appropraitely
- Process & follow-up urgent/2 week wait referrals and liaise with patient as required.
- Workflow of practice correspondence (both paper and electronic) and attaching to patient records.
- Recording diagnoses, procedures and investigations.
- Identifying urgency and carrying out actions or forwarding to appropriate teams.
- Identifying complex or higher risk areas that require input or knowledge from the clinical team.
- Working to agreed practice protocols.
- Answering queries from other members of staff.
- Respond to online access requests and queries
- Complete other admin tasks as required
- Processing referrals from Practice Team Members
- Liaising with local hospitals to chase referrals
- Monitor referrals to ensure patient is followed up appropraitely
- Process & follow-up urgent/2 week wait referrals and liaise with patient as required.
- Workflow of practice correspondence (both paper and electronic) and attaching to patient records.
- Recording diagnoses, procedures and investigations.
- Identifying urgency and carrying out actions or forwarding to appropriate teams.
- Identifying complex or higher risk areas that require input or knowledge from the clinical team.
- Working to agreed practice protocols.
- Answering queries from other members of staff.
- Respond to online access requests and queries
- Complete other admin tasks as required
- Processing referrals from Practice Team Members
- Liaising with local hospitals to chase referrals
- Monitor referrals to ensure patient is followed up appropraitely
- Process & follow-up urgent/2 week wait referrals and liaise with patient as required.
- Good level of education
- Keyboard accuracy and speed
- RSA Level III
- Computer/IT Skills
- Good communication skills - written and verbal
- Ability to be able to prioritise tasks and work under pressure
- Confidential and positive manner
- Willing to learn new skills and rise to new challenges
- Able to work between 8.30am - 6pm
- Experience of working in the NHS
- Knowledge of medical terminology
- Knowledge of e-Referral System
- Knowledge of SystmOne
- Good level of education
- Keyboard accuracy and speed
- RSA Level III
- Computer/IT Skills
- Good communication skills - written and verbal
- Ability to be able to prioritise tasks and work under pressure
- Confidential and positive manner
- Willing to learn new skills and rise to new challenges
- Able to work between 8.30am - 6pm
- Experience of working in the NHS
- Knowledge of medical terminology
- Knowledge of e-Referral System
- Knowledge of SystmOne
Job summary
Job Purpose:
Main duties of the job
Workflow:-
Referrals
About us
Organisation:
Reports to:Senior Administration Assistant
Responsible to:Primary Care Manager
Dimensions:
No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.
Date posted
20 March 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5093-24-0002
Job locations
Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
Tower House Surgery
Market Way
Chudleigh
Newton Abbot
Devon
TQ13 0HL
Job descriptionJob description
Job responsibilities
Part-time/full-time hours available (3-5 days)
Workflow:-
Referrals
Job responsibilities
Part-time/full-time hours available (3-5 days)
Workflow:-
Referrals
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bovey Tracey & Chudleigh Practice
Address
Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
Employer's website
Employer details
Employer name
Bovey Tracey & Chudleigh Practice
Address
Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.