• Job Description

  Req#: A3950-23-0002?language=en&page=1455&sort=publicationDateDesc

  Job summary

  We are looking for a committed, enthusiastic, and highly motivated workflow co-ordinator to join our practice team. The main aim of the role is to manage the flow of all correspondence received by the practice such as hospital letters, reports, and patient communications that are passed to clinical staff for review. This is a key role to help alleviate work pressures for clinical staff and free up time to focus on delivering patient care. Experience of working in primary care or in similar role such as a practice administrators/ medical summariser/clinical coder would be an advantage; however training will be provided.

  Main duties of the job

  The main duties of the role will be to review and process all scanned incoming correspondence received within EMIS & Docman using agreed protocols in a timely manner. You will ensure accurate coding of all patient data relating to new and ongoing medical conditions into the EMIS patient record; In addition, the workflow co-ordinator will identify any key clinical data from correspondence, such as new diagnoses, peak flow measures, BP recordings, height, weight, smoking status and code accordingly;complete any actions requested in such correspondence or ensure they are completed by the most appropriate person in the practice.

  About us

  Park Lane Surgery is located in Waters Green Medical Centre, close to Macclesfield train station and bus station; which is purpose built building accommodating the six GP practices that service the Macclesfield patient population. We are a caring, passionate, innovative and forward thinking practice, with not just the patients but our employees at the heart of the practices focus. The practice has 4 GP partners and employ a clinical team of 4 salaried GPs, 2 advanced nurse practitioners, 2 nurse prescribers, 1 healthcare assistant. Working within the practice with the clinical team is a first contact practitioner, 2 clinical pharmacists a pharmacy technician and a nursing associate. We have 6 care navigators, 3 medical secretaries, 3 workflow co-ordinators, 2 administrators, a IT Lead, a Practice Manager and Assistant Practice Manager.

  What are the benefits of working at Park Lane Surgery?

  5 weeks annual leave plus bank holidays (pro rata) increase to 6 weeks after 5 years service.

  Sick leave

  NHS Pension

  NHS Discount scheme

  Employee assistant programme

  Monthly training afternoons

  Free tea & coffee

  Complimentary annual flu vaccination

  Date posted

  15 December 2023

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3950-23-0002

  Job locations

  Waters Green Medical Centre

  Sunderland Street

  Macclesfield

  SK11 6JL

  
  

  Job description

  Job responsibilities

  Job summary:

  To process incoming clinical correspondence using Docman software: code clinical information onto the patient record: complete any actions for the practice detailed in the letters or ensure they are passed to the most appropriate person for completion.

  Job Responsibilities:

  • Receive and process all scanned clinical correspondence using agreed protocols in a timely manner

  • Ensure accurate read coding of all patient data relating to new and ongoing medical conditions into the EMIS patient record

  • Facilitate the use of workflow manager in Emis Web and Docman

  • Complete any actions requested in such correspondence or ensure they are completed by the most appropriate person in the practice

  • Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at regular practice training sessions

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Job description

  Job responsibilities

  Job summary:

  To process incoming clinical correspondence using Docman software: code clinical information onto the patient record: complete any actions for the practice detailed in the letters or ensure they are passed to the most appropriate person for completion.

  Job Responsibilities:

  • Receive and process all scanned clinical correspondence using agreed protocols in a timely manner

  • Ensure accurate read coding of all patient data relating to new and ongoing medical conditions into the EMIS patient record

  • Facilitate the use of workflow manager in Emis Web and Docman

  • Complete any actions requested in such correspondence or ensure they are completed by the most appropriate person in the practice

  • Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at regular practice training sessions

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Person Specification

  Qualifications

  Essential

  • Good general level of education - GCSE English & Maths or
  • equivalent

  Desirable

  • Medical terminology

  Experience

  Essential

  • Patience.
  • Attention to detail.
  • Be precise even when working at speed.
  • Communicate well both orally and in writing.
  • Ensure accurate information is transmitted to patients, doctors and outside agencies.
  • Recognise the importance of high quality customer care and confidentiality.
  • Work with computers.
  • Work without supervision and prioritise workload.
  • Work in a team.
  • Recognise the most appropriate action to take when dealing with difficult patients.

  Desirable

  • Experience of working in a GP practice or Primary Care
  • Knowledge of EMIS
  • Knowledge of medical terminology
  • SNOMED coding experience

  Person Specification

  Qualifications

  Essential

  • Good general level of education - GCSE English & Maths or
  • equivalent

  Desirable

  • Medical terminology

  Experience

  Essential

  • Patience.
  • Attention to detail.
  • Be precise even when working at speed.
  • Communicate well both orally and in writing.
  • Ensure accurate information is transmitted to patients, doctors and outside agencies.
  • Recognise the importance of high quality customer care and confidentiality.
  • Work with computers.
  • Work without supervision and prioritise workload.
  • Work in a team.
  • Recognise the most appropriate action to take when dealing with difficult patients.

  Desirable

  • Experience of working in a GP practice or Primary Care
  • Knowledge of EMIS
  • Knowledge of medical terminology
  • SNOMED coding experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Park Lane Surgery

  Address

  Waters Green Medical Centre

  Sunderland Street

  Macclesfield

  SK11 6JL

  
  

  Employer's website

  https://www.parklanehousesurgery.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Park Lane Surgery

  Address

  Waters Green Medical Centre

  Sunderland Street

  Macclesfield

  SK11 6JL

  
  

  Employer's website

  https://www.parklanehousesurgery.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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