• Job Description

  Req#: C9844-25-0112?language=en&page=643&sort=publicationDateDesc

  Job summary

  We have exciting opportunities to work within our HR Workforce Information and ESR Team as a Workforce Information Officer supporting the team in providing Employee Staff Record updates, e-Expenses and workforce data analytics . We are looking for an organised, motivated, and enthusiastic individual. If this sounds like you and you are looking for a new challenge and an opportunity to learn new skills, this may be the job for you. The role is based at St Catherine's Health Centre, Birkenhead, working Monday to Friday.

  Main duties of the job

  The successful candidate will report directly to the Workforce Information & ESR Team Leader and will work alongside colleagues in the Workforce Information and ESR Team, with the Recruitment Team and the wider HR Team, using bespoke systems such as ESR and TRAC.

  On a day-to-day basis the successful candidate will provide front line advice and guidance to managers undertaking ESR related activity, Support the Recruitment and Workforce Information Manager, Workforce Information and ESR Team Leader and wider team with the implementation of several projects by completing and supporting data cleanse activities, processing email and telephone queries, running standard reports and processing transactions submitted by managers for employee changes.

  As an ambassador for our team, the successful candidate must have excellent communication skills and a strong customer service focus, with the ability to demonstrate attention to detail and be able to work as part of a diverse and inclusive team. The ability to prioritise and manage your own workload is essential. Previous experience of working with systems and a solid knowledge of Microsoft packages would be an excellent foundation for taking on this role, however full training will be given and a can do attitude with a willingness to learn is just as important.

  About us

  Wirral Community Health and Care NHS Foundation Trust is an innovative organisation characterised by compassion, openness, and trust and this is evident in our recent CQC rating of Good with areas of Outstanding. We foster a supportive, inclusive, and collaborative approach to relationships with the other teams within the Trust, understanding that this indirectly impacts on the quality of patient care and supports our teams to deliver great care to our communities.

  The Workforce Information and ESR team works collaboratively with the Recruitment team under the guidance of the Recruitment and Workforce Information manager. We are currently a small team of seven individuals, who pride ourselves on our friendly and helpful attitudes and our ability to cross cover and support each other.

  Details

  Date posted

  26 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year pa pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  844-7283914

  Job locations

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 0LQ

  
  

  Job description

  Job responsibilities

  Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly, we would particularly like to hear about how you approach learning a new skill, whether this has been in the workplace or a new hobby - we look forward to receiving your application.

  Please be aware that this vacancy may close early should a high number of applications be submitted.

  Job description

  Job responsibilities

  Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly, we would particularly like to hear about how you approach learning a new skill, whether this has been in the workplace or a new hobby - we look forward to receiving your application.

  Please be aware that this vacancy may close early should a high number of applications be submitted.

  Person Specification

  Qualifications and Professional Training

  Essential

  • Good level of general education to GCSE standard or equivalent
  • Evidence of studying for or achieving ECDL or equivalent qualification / experience
  • Evidence of statistical or numerical skills (e.g. minimum mathematics GSCE Level or equivalent work experience)

  Experience and Knowledge

  Essential

  • Experience of working with Oracle (or similar) data based systems and dealing with complex data
  • Working in a busy office environment
  • Experience of working within a HR environment
  • Maintaining computerised and manual filing systems
  • Experience of using Microsoft Office in particular Word and Excel.
  • General office duties e.g. filing, photocopying and faxing
  • Ability to type up routine correspondence accurately and efficiently
  • Experience of data input using database systems

  Desirable

  • Knowledge of Trac applicant management system
  • Knowledge or experience of NHS or similar public sector organisation

  Skills and Attributes

  Essential

  • Organisational skills and ability to manage own workload and prioritise work
  • Clear and accurate written and verbal communication skills
  • Working accurately and paying attention to detail
  • A commitment to quality and standardisation / consistency in procedures, processes documentation
  • Ability to analyse a wide range of information and identify errors or issues requiring further investigation with the aim to problem solve and resolve queries

  Personal Qualities

  Essential

  • Works well within a team
  • Excellent initiative
  • Ability to maintain confidentiality at all times
  • Ability to work under pressure
  • Tact, diplomacy and an ability to relate to all levels of staff and outside contacts

  Person Specification

  Qualifications and Professional Training

  Essential

  • Good level of general education to GCSE standard or equivalent
  • Evidence of studying for or achieving ECDL or equivalent qualification / experience
  • Evidence of statistical or numerical skills (e.g. minimum mathematics GSCE Level or equivalent work experience)

  Experience and Knowledge

  Essential

  • Experience of working with Oracle (or similar) data based systems and dealing with complex data
  • Working in a busy office environment
  • Experience of working within a HR environment
  • Maintaining computerised and manual filing systems
  • Experience of using Microsoft Office in particular Word and Excel.
  • General office duties e.g. filing, photocopying and faxing
  • Ability to type up routine correspondence accurately and efficiently
  • Experience of data input using database systems

  Desirable

  • Knowledge of Trac applicant management system
  • Knowledge or experience of NHS or similar public sector organisation

  Skills and Attributes

  Essential

  • Organisational skills and ability to manage own workload and prioritise work
  • Clear and accurate written and verbal communication skills
  • Working accurately and paying attention to detail
  • A commitment to quality and standardisation / consistency in procedures, processes documentation
  • Ability to analyse a wide range of information and identify errors or issues requiring further investigation with the aim to problem solve and resolve queries

  Personal Qualities

  Essential

  • Works well within a team
  • Excellent initiative
  • Ability to maintain confidentiality at all times
  • Ability to work under pressure
  • Tact, diplomacy and an ability to relate to all levels of staff and outside contacts

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wirral Community Health and Care NHS Foundation Trust

  Address

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 0LQ

  
  

  Employer's website

  https://www.wchc.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wirral Community Health and Care NHS Foundation Trust

  Address

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 0LQ

  
  

  Employer's website

  https://www.wchc.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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