• Job Description

  Req#: 273401

  In this high-visibility role and as the Workforce Management Analyst, you will participate in all aspects of resource planning & business strategy. The complexity of our work is vast and your individual contributions will be critical to maintaining best in class service for thousands of customers around the world. You will be collaborating globally with operational leadership on daily staffing activities, demand forecasting, scheduling, and analysis of service delivery. Through Workforce Management best practices, you will deliver planning and execution on resource management to drive organizational betterment and maximize the customer experience by improving key metrics. The Workforce Management Analyst will monitor activity to ensure the most qualified Agent is available to service customers to full resolution.

  Career Level - IC3

  Qualifications

  Disclaimer:
  
  Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
  
  Range and benefit information provided in this posting are specific to the stated locations only
  
  US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.
  
  Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
  Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
  
  Oracle US offers a comprehensive benefits package which includes the following:
  1. Medical, dental, and vision insurance, including expert medical opinion
  2. Short term disability and long term disability
  3. Life insurance and AD&D
  4. Supplemental life insurance (Employee/Spouse/Child)
  5. Health care and dependent care Flexible Spending Accounts
  6. Pre-tax commuter and parking benefits
  7. 401(k) Savings and Investment Plan with company match
  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
  9. 11 paid holidays
  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
  11. Paid parental leave
  12. Adoption assistance
  13. Employee Stock Purchase Plan
  14. Financial planning and group legal
  15. Voluntary benefits including auto, homeowner and pet insurance
  
  The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
  

  Responsibilities

  In this role, you will be developing strategic contact center forecast models to align with customer demand. You will be responsible for creating manpower schedules globally to ensure optimal coverage across all products and channels worldwide. This position will also be responsible for real-time staffing strategies and overhead management to increase employee utilization.

• About the company

  Our mission is to help people see data in new ways, discover insights, unlock endless possibilities. Want to make a difference? You've come to the right place. We're using innovative emerging technologies to tackle real-world problems today.

Notice