MGM Resorts International
Workforce Management Manager (Corporate)
This job is now closed
Job Description
- Req#: 245882
- Analyze, develop and implement department goals for the entire contact center in regard to FTE’s, vacation quotas and scheduling
- Performs special ad hoc reports working with senior management and auditing scheduling software/CMS/UKG for cost savings opportunities
- Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability
- Manage Human Resources responsibilities for assigned department to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
- Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
- Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director
- Act as the Director in their absence
- SUPERVISION: Workforce Management Specialists
- Takes pride in their work
- Describes themselves as detail-oriented
- Enjoys helping others and likes to make a good impression
- Can handle multiple tasks at one time
- Bachelor’s degree in a related field, or equivalent experience
- Two (2) years of related experience
- Prior supervisory experience
- Proficient working knowledge of Microsoft Office products such as Excel, Word, Outlook and PowerPoint
- Prior worker knowledge of Avaya AES, CMS, Workday, Verint and UKG.
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Workforce Management Manager for the Call Center, you'll play a pivotal role in overseeing the seamless day-to-day operations of our workforce management department. This position is tailor-made for individuals with a knack for process improvement, and proficiency in statistical analysis. As a key player, you'll collaborate closely with the Director of WFM, contributing to forecasting initiatives and ensuring schedules are not just current, but optimized for success. Elevate your career with us and be at the forefront of shaping a dynamic and efficient workforce!
THE DAY-TO-DAY:
THE IDEAL CANDIDATE:
THE PERKS & BENEFITS:
Are you ready to JOIN THE SHOW? Apply today!
About the company
MGM Resorts International is an American global hospitality and entertainment company operating destination resorts in Las Vegas, Massachusetts, Detroit, Mississippi, Maryland, and New Jersey, including Bellagio, Mandalay Bay, MGM Grand, and Park MGM.
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