United Digestive
Workforce Management Specialist
This job is now closed
Job Description
- Req#: 460127
Employer Industry: Gastroenterology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in meaningful work that contributes to patient care and service
- Chance to develop skills in workforce management and scheduling
- Work in a dynamic environment that emphasizes performance improvement
What to Expect (Job Responsibilities):
- Support the leadership team in coaching and monitoring frontline staff
- Manage daily operational tasks to ensure adherence to assigned schedules
- Generate and analyze call trends to maximize staff occupancy capacity
- Collaborate with department schedulers to ensure accurate staffing levels
- Produce daily and monthly productivity and performance reports
What is Required (Qualifications):
- High School Diploma or GED required; Bachelor's degree preferred
- One year of experience in Workforce Management or three to five years in a contact center setting
- Advanced proficiency in Microsoft Excel and Word
- Experience with WFM technology and analytical skills
- Ability to operate eCW EHR; specialty clinical or gastroenterology experience is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related environment
- Strong interpersonal skills with the ability to interact courteously with patients and staff
- Ability to prioritize and manage multiple tasks effectively
- Experience in developing scheduling enhancements and best practices
- Familiarity with HIPAA compliance and patient confidentiality standards
#Gastroenterology #WorkforceManagement #CareerGrowth #PatientCare #HealthcareServices
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