• Job Description

  Req#: 263485
  US, Nevada

  The SHOW comes alive at MGM Resorts International

  Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

  THE JOB :

  The Workforce Management Specialist improves the employee experience through outstanding customer service and efficient operational facilitation. You will be responsible for creating and implementing scheduling solutions by utilizing innovative software and supplying staffing to all departments appropriate to dynamic business demands. You will play a vital role in our mission to own the internal guest’s experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating WOW memories that last far beyond the moment.

  THE STARTING PAY RATE: $21.00 / Per Hour

  THE DAY-TO-DAY:

  • Serve as a subject matter expert on workforce management software and related processes; track, monitor, and communicate all system issues and downtime effectively
  • Develop scheduling solutions that meet departmental needs while accommodating current business demands and exceptions
  • Collaborate with department leaders to ensure optimal staffing levels and to develop strategies for improved efficiency
  • Recommend scheduling adjustments and create innovative business models
  • Identify best practices to enhance staffing in compliance with existing labor agreements while maintaining ethical and equitable scheduling processes
  • Assess the balance between optimal scheduling, service expectations, and adherence to current legal and legislative requirements
  • Work collaboratively to manage daily scheduling operations, including handling leave requests and call-outs
  • Monitor and manage Key Performance Indicators (KPIs) such as Service Level, Occupancy, Abandon Rates, Average Speed of Answer (ASA), and Average Handle Time (AHT) on a daily, weekly, and monthly basis

  THE IDEAL CANDIDATE:

  • Minimum of at least 18 years of age
  • High school diploma, GED or equivalent
  • 2 years of relevant experience
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

  THE PERKS & BENEFITS:

  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development opportunities through employee programs and network groups
  • Free meals in our employee dining room
  • Free parking on and off-shift at all MGM Resorts properties
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts

  
  VIEW JOB DESCRIPTION:

  https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

  Are you ready to JOIN THE SHOW? Apply today!

• About the company

  MGM Resorts International is an American global hospitality and entertainment company operating destination resorts in Las Vegas, Massachusetts, Detroit, Mississippi, Maryland, and New Jersey, including Bellagio, Mandalay Bay, MGM Grand, and Park MGM.

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