FanDuel
Workforce Management Supervisor (Nights & Weekends)
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Job Description
- Req#: 7341183
Employer Industry: Mobile Gaming and Sports Betting
Why consider this job opportunity:
- Salary up to $88,000 USD
- Opportunity for annual bonuses and long-term incentive compensation based on performance
- Comprehensive health plans with programs for mental health support and fitness benefits
- Generous paid time off (PTO) and 14 paid company holidays
- 401(k) matching program with up to a 5% match
- Supportive and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
- Supervise a team of Workforce Management Coordinators to monitor real-time adherence of Customer Support Agents
- Ensure accuracy in daily operations, including attendance monitoring and scheduling updates
- Communicate in real-time with the Workforce Management team and operations regarding staffing changes
- Conduct performance appraisals and support team development through coaching and training
- Build and maintain strong relationships with key stakeholders across all teams
What is Required (Qualifications):
- 1+ years of experience supervising and managing a team
- Previous experience in a Workforce Management role preferred
- Associate or bachelor’s degree preferred
- Strong interpersonal and communication skills
- Ability to work a flexible schedule, including nights and weekends
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with performance metrics and reporting
- Proven track record of team development and coaching
- Understanding of the gaming or sports betting industry
#MobileGaming #SportsBetting #CareerOpportunity #CompetitivePay #TeamDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
FanDuel Group is a New York City headquartered gaming company that offers sportsbook, daily fantasy sports, online casino and online horse race betting products.
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