Henry Ford Health System
Workforce Scheduler Analyst - Fulltime - Days - Remote
NewJob Description
- Req#: 116601
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in meaningful work that directly impacts patient care and service quality
- Develop expertise in workforce management tools and call center analytics
- Work in a dynamic and fast-paced environment with a focus on continuous improvement
What to Expect (Job Responsibilities):
- Forecast call volumes with a high degree of accuracy, including interval, daily, and monthly metrics
- Create, modify, and maintain forecast models to predict call center events based on operational changes
- Collaborate with management and internal customers to analyze staffing requirements and service levels
- Maintain accurate workforce schedules, including absences, vacations, and team meetings
- Provide feedback to the management team regarding agent scheduling concerns and performance metrics
What is Required (Qualifications):
- Associate degree or 2 years of college in business or a related field
- Minimum of 2 years of experience in call center analytics
- Strong computer skills, particularly in Microsoft Office applications including Access, Excel, and PowerPoint
- Excellent analytical and qualitative skills
- Knowledge of workforce management applications and call center business rules
How to Stand Out (Preferred Qualifications):
- Bachelor’s Degree in a related field
- Experience with workforce management tools
- Familiarity with network environments
- Strong aptitude for data analysis and interpretation
- Previous experience in a healthcare call center setting
#HealthcareServices #CallCenterAnalytics #WorkforceManagement #CareerOpportunity #DataAnalysis
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit.
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