Requisition Number: 186194

Position Title: Facilities Specialist

External Description:

Workplace Experience Site Specialist

Electronic Arts

Vancouver, Canada - Onsite

The Workplace Experience team oversees workplace environments and the related employee experience globally and provides and maintains spaces that are vibrant, fresh, branded, and inspiring. The team also provides relevant services and amenities that differentiate EA as an employer of choice and support EA's ability to attract and retain the talent needed to power our Company.

The Workplace Experience team is focused on creating experiences and spaces that:

• Directly impact employee effectiveness
• Provide a healthy physical office environment
• Create a physical setting and workplace experience globally while reflecting local culture
• Build community and connectedness among our people
• Directly help foster EA's values
• Apply best practices in environment design

You, and the Workplace Experience team, will focus on our onsite office environments, including directly coordinating building operations, health and safety, workplace design, onsite and contracted services, and employee community and events. You will work closely with the People Experience, Real Estate, IT and Security teams for integrated programs and events. You will report to the Workplace Experience Manager (Site Lead)

Responsibilities:

• You will directly oversee on-site services for:
  • Business Administration including, but not limited to, Mail Services, Shipping and Receiving, and Service Ticket Administration
  • EA Experience – Concierge, Company Store, Arcades, Help Desk
  • Janitorial Services
  • Waste Management - Office Cleanliness and Sustainability Reporting
• Provide direct support, project assistance and tactical operational assistance to WE Site Lead
• Develop effective working relationships with business units, partners and stakeholders
• You will understand vendor negotiations and rapport to keep costs within budget while ensuring a high level of service and attention to detail in all services/products received
• Responsible for WE communications, in partnership with Site Lead
• Continually develop, implement, and assess processes, procedures and programming related to all Workplace Experience functions
• Ensure content on websites and digital displays are fresh, relevant and captivating
• Provide support to Employee Events & Engagement Lead including, but not limited to, events, initiatives and office tours
• Introduce and implement new programming and services
• Oversee company store swag orders, inventory, audits, financial reporting and merchandising within EA Experience
• Responsible for studio cleanliness; aesthetic exceeds workplace experience standards with suggested improvements and enhancements to Site Lead
• Accountable for studio walkthrough program – oversees vendor workplace inspections and weekly reporting, performs regular walkthrough inspections, escalation point for tickets queries, vendor accountability, compiles data and analytics
• Oversee sustainability programming and data collection including new initiatives
• Oversee collection, and manage input, of utility consumption
• Responsible for the following programs:
  • Community Garden
  • Electric Vehicle (flo)
  • Dogs
  • Plants (Botany Bay)
• Chair of the Global Health Office Site Team (GHOST) program
  • EA representative/sponsor including leading monthly OHS meetings and ensuring inspections are completed in partnership with our Health & Safety Advisor.
• Responsible for employee new hire and departure processes
• Oversees and responds to Workplace Experience emails and Slack channels

Abilities

• Dedicated to providing excellent customer service with a positive approach; experienced in communication, facilitation, and building relationships, able to collaborate effectively with diverse clients even in high-pressure situations
• Oversee multiple tasks & projects simultaneously while maintaining a consistently high level of output
• Creative-thinking and problem-solving skills; propose, execute, and continuously fine tune approved processes, resolve issues within company policies and best practices while managing against deadlines; flexible with changing priorities
• Demonstrated proactive self-starter who needs little direction to initiate activities
• Skill in managing confidential information with the appropriate care and respect
• Vendor management skills; able to drive vendor relationships to strategic end
• Knowledge of building management, PPM’s maintenance, health and safety, budget administration, supervision of others & coordinating with countless contractors
• Familiarity in procurement of workplace services and products

Education and Experience

• High School diploma
• College coursework or equivalent, in a related area preferred
• Two (2) years minimum of facilities experience in the gaming/tech industry desired
• Hospitality experience preferred

City:

State:

Community / Marketing Title: Workplace Experience Site Specialist

Company Profile:

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EEOText:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 26

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.