• Job Description

  Req#: 2277
  Advantages of Joining Our Team:
  
  - Gain the opportunity to save lives and make a meaningful impact on the lives of donors and recipients.
  - Work remotely from anywhere in the United States.
  - Collaborate with a diverse team and develop strong relationships with donors.
  - Receive continuous training and attend sponsored meetings and trainings.
  - Be part of an organization that values continuous process improvement and strives to achieve organizational goals.
  
  Job Responsibilities:
  
  Workup Coordination:
  - Assess donor needs, concerns, and the impact donation may have on the donor and their family.
  - Schedule and conduct donor information sessions.
  - Manage the donor's physical exam and medical clearance process.
  - Complete all tasks required for donation, including managing blood sample and autologous blood collections.
  - Communicate case progress with the Case Manager and donor, and complete required documentation.
  
  Protocol Adherence:
  - Follow Investigational New Drug (IND) or research protocol as directed by the employer.
  - Provide training to third party providers performing protocol activities.
  
  Continuous Process Improvement:
  - Implement strategies and systems to achieve Continuous Process Improvement (CPI) and organizational goals.
  
  Continuing Education:
  - Attend sponsored meetings and trainings to maintain operational and industry knowledge.
  - Stay updated with updated policies and procedures.
  
  Other Duties:
  - Perform all duties in compliance with standard operating procedures and regulations.
  - Deliver optimal donor experience and meet transplant center and patient expectations.
  - Participate in shared team responsibilities and staff backup.
  - Participate in NMDP project teams as needed.
  
  Job Requirements:
  
  - Knowledge of medical terminology, case-note documentation, and medical histories.
  - Ability to demonstrate strong critical thinking and decision-making skills.
  - Intermediate computer skills, including experience with Microsoft Office software.
  - Accurate and efficient completion of sensitive data forms.
  - Well-developed interpersonal skills and advanced communication skills.
  - Strong customer service skills and ability to connect with people who are experiencing major life decisions.
  
  Additional Information:
  
  - Bilingual skills required, including fluency in an alternate language and understanding of various secondary language cultures.
  - Availability for occasional overnight travel and flexibility to work outside of core business hours is necessary.

• About the company

  The Be The Match Registry is the world's largest hematopoietic cell registry, listing more than 22 million individuals and more than 300,000 cord blood units.

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