• Job Description

  Req#: 76200-90178-REPWOW-PART TIME

  Company Description

  ABOUT WESTGATE RESORTS
  Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

  Job Description

  What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do.

  Be in the middle of the casino events and promotions, parties, giveaways and much more. Provide WOW Rewards members - our most loyal guests - with information, reservations or whatever else they desire. These are the WOW ambassadors.

  The WOW Rewards Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.

  Qualifications

  Role and Responsibilities: (Includes but is not limited to the following)

  • Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.
  • Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments).
  • Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
  • Provides information on all aspects of Westgate Las Vegas’s services and facilities.
  • Responsible for explaining the benefits and issuance of the WOW Rewards card. Greeter of all bus line run and charter groups.
  • Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
  • Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to observe and direct actions of subordinates.
  • Ability to effectively and efficiently move around all work areas.

  Additional Information

  Experience Requirements:

  • Excellent customer service skills.
  • Demonstrated ability to make immediate decisions in order to determine Player’s Club qualifications and admission.
  • Understanding of property and department policies and procedures.
  • Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.
  • These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program(s).

• About the company

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