Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

ZO, inspired by the Greek word for “life”, is Tishman Speyer’s global amenity network, providing members with access to our world-class spaces, services, and experiences. ZO connects our members all over the world to a vibrant and inspiring community that enriches personal and professional networks, fosters collaboration, and helps reimagine the role of the workplace beyond the four walls of an office. As part of the program, ZO members are provided with Global Access to exclusive spaces & programming across the Tishman Speyer portfolio – regardless of their home campus. Connecting members to select ZO Clubhouses & Lounges, lobbies, Studio spaces, services, and programming across the world. Through our global portfolio, Tishman Speyer is redefining the role of traditional workspace, providing more flexibility and greater access than any other office provider.

The Position:

As a ZO Ambassador, you are tasked with putting customers first while collaborating with internal and external partners to build memorable hospitality experiences and community in our property. This role will specifically focus on elevating the ZO program at 125 High Street and One Federal Street in Boston and report to the Regional Director of ZO in Boston.

Responsibilities and Duties:

• Serve as the communication point between ZO, Property Management, security and third party operations teams; ensure consistent hospitality and warmth

• Seek to foster internal and external relationships that will assist in providing concierge-type services as needed

• Execute events and activations to improve customer experience and engagement with ZO, working in conjunction with the ZO team to involve partners where appropriate, and coordinating with property management on event operations

• Ensure continuous improvement in quality of customer experiences by seeking and analyzing feedback on ZO programming and services; provide management with feedback summary and recommendations accordingly

• Greet guests and customers in a warm and welcoming manner, providing guidance and general information about the property to ensure visitor and customer satisfaction

• Conduct daily walkthroughs of ZO spaces and provide feedback to property team as needed to ensure design integrity, cleanliness, etc.

• Scan and inform Property Management team of new customer and VIP tours and assist with flawless execution

• Act as a representative of the ZO spaces, services and provide assistance when needed

• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately

• Perform administrative and project management duties as needed

• Demonstrate our six guiding Client Experience principles

• Be well versed on all aspects of the key properties in stated markets, including all client services and daily events, to ensure client and visitor satisfaction

*Onsite presence at both properties is required for this position.

What we look for:

• At least 1 year of previous hospitality experience preferred

• Bachelor’s degree is required

• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well with cash and basic accounting principles

• Experience using Microsoft Office Suite or similar program

• Must possess an aptitude for guest service and have a cheerful, positive attitude

• Must be fluent in English. Fluency in at least one foreign language is a plus

The base compensation for this role is $55,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s Boston team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.