JOB DESCRIPTION
At Call Your Mother we believe that great food is made even better with amazing
service and having fun together. CYM is a neighborhood bagel shop and deli with
locations in Park View, Capitol Hill, Bethesda, Georgetown, Pike & Rose, West
End, Logan Circle, Connecticut Ave, weekly farmer's markets throughout the DMV,
and new shops on the way. We're looking for new team members with positive
attitudes and an eagerness to learn who are as excited about good food & GOOD
VIBES. We're hiring a General Manager in the DMV area At CYM we consider our GMs
to be the CEO of their shop. The General Manager oversees kitchen operations,
front-of-house service, the continued development and growth of your team, and
the overall profitability of your shop. The GM is always guest-, food-, and
team-focused while being a quick thinker front-of-house lover, a skilled
communicator, and a motivator. As a GM, you'll be an enthusiastic leader for
your team, lead by example, and hold yourself and all team members accountable
for their performance and product output through our CYM Values ("VIBES"). A day
in the life of a CYM GM: * Overseeing daily operations of your shop - from
preparing the shop to open, executing service, to closing; all at the highest
level * Proactively solving any problems that arise at the shop and taking
initiative to keep the shop running at its best, most efficient capacity always
* Manage and lead (if applicable), supervisors, and team members to ensure the
best service is provided to our guests with CYM VIBES in mind * Work with
supervisors to create a positive, efficient work environment for the whole team
* Supporting Call Your Mother's high operational standards by continuing to hold
yourself and your team members to the provided checklists, recipe specs, and
other standardized tools * Manage maintenance and upkeep of all equipment and
the shop's surroundings -- trash pickups, linens, deep cleaning, and/or storage
organization * Continued focus on all ServeSafe food safety standards and
commitment to shop safety * Oversee food and beverage management, including
inventory, ordering, and budget with regard to food, beverage, and labor goals *
Recruiting, hiring, training, and conducting a performance evaluation of team
members * Scheduling so that each shift and position is covered to its best
ability. If there is an issue (callouts, emergency), the manager is on-call to
solve it in the best interest of the shop * Working in the shop 5 days a week,
must be available to work weekends. * Must have transportation to travel between
multiple CYM locations in the DMV Company Core Values & Expectations: * Vibrant
- You are abundantly happy, fun, passionate, playful, and kind * Integrity - You
are honest, caring, real, and always strive to do the right thing and take pride
in what you do * Belonging - You will work as a team to make people feel welcome
* Energy - You are active, proactive, and work hard to make things happen *
Seize the Moment - You make the most of every guest opportunity by saying yes
and by trying new things, and by being original As a CYM team member, you'll
make an impact by: * Creating extraordinary moments for guests * Contributing to
our business with your ideas and feedback * Supporting and lifting up our
communities and neighborhoods * Mentoring and developing your staff * Being
yourself and making genuine relationships with other team members and guests
You'll be a great addition to the CYM team if you: * Have 1-2 years of
experience in a restaurant management role * Have a good understanding of P&L,
COGS, decision making, process improvement, labor/scheduling, training & team
development, food quality standards * Have ServeSafe Manager's Food Safety
Certification * Can coordinate multiple tasks such as food and labor costs while
maintaining required standards of operation in daily shop activities * Are
hospitality-oriented and hold a passion for the guest experience * Believe in a
hands-on managing style and be willing to lead by example * Take initiative,
you're proactive and can think of the big picture * Have a high-energy, positive
can-do attitude that thrives in a fast-paced environment * Treat others with
kindness and respect * Are a team player and always willing to help others *
Work calmly and effectively under pressure; seek to solve problems * Communicate
clearly and efficiently, Proven coaching and leadership skills for a diverse
staff * Can work flexible shifts and schedules, inclusive of weekends and
holidays. You'll love working at CYM because: * Competitive base salary: $65,000
and a 20% bonus opportunity * We have a friendly, fun, and positive work
environment, with a welcoming and supportive team, and opportunities to grow *
For full-time staff (30+ hours): a benefits package that includes health,
dental, and vision insurance, and 401k, paid vacation, and paid parental leave *
Other staff benefits include, free Call Your Mother staff meals, free fitness
and wellness