Customer Service Representative

Customer Service Representative

Location: St. Louis, Missouri

Starting Pay: $18/hour
Type: Full Time
Shift: Monday-Friday; 8:30am – 5:00pm
Work Environment: On Site/Hybrid
(Once training is completed, you may have the opportunity to work from home on a rotating schedule)

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About Us

Carr Lane Manufacturing provides a large selection of tooling components, clamps, fixturing and related work holding products for all areas of manufacturing. Based in St. Louis, Missouri USA, we make tooling items for virtually every industry around the globe. Carr Lane Manufacturing delivers consistently high-quality products and is certified ISO 9001-2015.

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Position Overview

In this role, you’ll communicate with the Carr Lane sales team, our customers, internal team members, and our distributors through phone, email, and our ticketing system. The Customer Service Representative (CSR) answers questions, provides product and services information, enters customer orders and information, and works to resolve any outstanding questions or potential issues.

Successful CSR’s have strong communication skills, enjoy problem solving, and thrive in a team-oriented environment.

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Key Responsibilities

• Accurately review and process customer's orders received via telephone, email, our ticketing system, and online chat.
• Expedite orders as needed.
• Respond to customer inquiries, providing information on products, ship dates, etc.
• Provide price and availability information for standard parts.
• Process formal quotes for special products.
• Partner with the sales team on customer and distribution communication.
• Respond to customer concerns, escalating to others as needed.

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Qualifications

Required:

• High school diploma or equivalent
• 2 Years' experience as a Customer Service Representative or related experience
• Strong computer skills Microsoft Suite (Word, Excel, Outlook, Teams)
• Excellent communication skills
• Strong problem-solving skills

Preferred:

• Knowledge of manufacturing is a plus.
• Familiarity with CRM systems and practices
• The ability to work in a fast-paced and multi-tasking environment is preferred.
• Experience with Zendesk or other ticketing system
• Experience with VOIP phone system

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Physical Requirements

Required:

• Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Repetitive Motions
• Close visual acuity.
• Subject to noise, hazards, and oils if you visit production.
• Lift up to 10 lbs.

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Why Work at Carr Lane Manufacturing?

When you join Carr Lane, you're not just taking a job—you’re building a career with a company that values:

• Legacy & Leadership: Decades of experience, with a reputation for industry leadership
• People-First Culture: A supportive team environment where every employee matters
• Continuous Growth: Training, development, and promotion from within
• Work That Matters: Your contributions directly impact customers and operations globally

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Benefits & Perks

At Carr Lane Manufacturing, we care about our team members and invest in their well-being. We offer a competitive and comprehensive benefits package that includes:

• Annual Bonus Opportunity
• Comprehensive Benefits Offering: Competitive Medical Plans including HRA, with FSA option; Dental and Vision plans; Paid Time Off available Month 1; Eligibility for Parental Time; 401(k) Match with 100% vesting after 5 years; Profit Sharing after 1 Year of Employment; Company Paid Short-Term Disability; Optional Long-Term Disability; Accident, Hospital Indemnity, and Critical Illness Plans; Company Paid Life Insurance and Additional Options Available; Pet Insurance
• Training and Development Opportunities for All Employees
• Educational Reimbursement: General and specialized technical degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and a Floating Holiday

And so much more!

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Website: www.carrlane.com

Reports To: Customer Service Manager

Pre-employment drug testing is required for employment.

Carr Lane is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.