Overview

With Kenneth Scott-Kelow's exciting promotion to Branch Manager of 1674 Rockville, 16XX is excited to announce an opening for a Flagship Assistant Branch Manager at 162T Laurel MD South. This position offers solid professional and financial growth opportunities. This is an outstanding opportunity for the right candidate possessing aggressive and proactive leadership to achieve continued growth and success.

Branch Highlights:

• 340 Units in Fleet
• 14.8% DEG January
• 48% Net Other Impact
• 11% IPC Impact
• Multiple Level 2 Promotions Last 30 days

Interviews will take place on or after February 26th.

For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career on the Hub.

Responsibilities

Management of Customer Service and Operations

• Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example
• Develop and maintain Branch operational plan
• Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to retrieve cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs
• Manage overall branch operations in absence of and/or request of the Branch Manager

Human Resource Management

• Supervise, mentor, train, coach, evaluate and develop staff
• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
• Prepare effective and timely employee reviews and participate in the review process
• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions

Sales and Marketing/Financial Performance

• Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business
• Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
• Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
• Supervise and train other employees regarding branch receivables

Fleet Management and Maintenance

• Evaluate fleet mix and utilization
• Manage fleet for rentals
• Ensure adherence to deletion policy
• Ensure completion of daily unit reconciliation
• Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage

Qualifications

• Candidate must be a Group 16 Management Assistant
• Must be Matrix qualified at least 3 out of the last 6 months on Matrix
• Must be in good standing with the company
• Must have had a conversation with your manager prior to putting in for this position