• Job Description

  Req#: 27755537
  Employer Industry: Crisis Intervention Services
  
  Why consider this job opportunity:
  - Comprehensive medical insurance (health, dental, vision) coverage starting on the first day, with the employer paying 80% of the premium
  - Company-paid short-term and long-term disability insurance, along with $50,000 in life insurance, fully covered by the employer
  - 401(k) plan with a 5% company contribution after one year of employment and 1,000 hours worked
  - Generous paid time off (5 weeks in the first year) to promote work-life balance and personal health
  - Flexible work schedules available, with options for remote work and various shifts to accommodate personal needs
  
  What to Expect (Job Responsibilities):
  - Answer inbound calls for the 988 Suicide & Crisis Lifeline and 211 information and referral contacts
  - Assess callers' needs using active listening and relevant questioning techniques
  - Provide appropriate screenings for specialized programs and refer contacts to relevant resources
  - Maintain accurate data collection on all contacts and adhere to confidentiality standards
  - Advocate for clients within established protocols while maintaining a non-judgmental attitude
  
  What is Required (Qualifications):
  - High School diploma or equivalent required
  - One year of experience in social services, crisis hotline, contact center, or information and referral service preferred
  - Proficiency in Microsoft Office applications
  - Experience with client management databases or other relational databases preferred
  - Ability to effectively assess client needs and work in a fast-paced environment
  
  How to Stand Out (Preferred Qualifications):
  - Bilingual in English and Spanish
  - Demonstrated knowledge of health and human services
  - Previous experience in a contact center setting
  
  #CrisisIntervention #CustomerService #RemoteWork #FlexibleSchedules #HealthcareBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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