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412420 - Sr Analyst, Managed File Transfer (MFT)
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Job Description
- Req#: R0624696
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Salary up to $122,400.00
- Eligible for a CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits package including medical plan options, 401(k) with company matching, and employee stock purchase plan
- No-cost wellness programs, confidential counseling, and financial coaching available for all colleagues
- Opportunities for career advancement and professional development
- Supportive work environment that values diversity and inclusion
What to Expect (Job Responsibilities):
- Build file transfer feeds for internal and external partners
- Serve as the second responder for production issues and guide incident resolution within SLAs
- Document incidents and remediation actions while maintaining accurate records in the ticketing system
- Conduct training and knowledge-sharing sessions for various teams and new hires
- Drive continuous improvement of file transfer processes to maintain high service quality
What is Required (Qualifications):
- Production support experience
- Relevant experience in ServiceNow, DevOps, TechOps, monitoring tools, and process improvements
- Bachelor's degree preferred or specialized training/relevant professional qualification
- Ability to communicate technical knowledge effectively to management and stakeholders
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Management) is strongly preferred
How to Stand Out (Preferred Qualifications):
- API management experience
- Experience with file transfer applications such as WinSCP, FileZilla, or Axway products
- Skills in Python scripting and Regular Expressions
- Operations-oriented mindset with strong troubleshooting and problem-solving abilities
- Excellent rapport-building and customer support skills
#HealthcareSolutions #ITSupport #CareerOpportunity #CompetitivePay #ProfessionalDevelopmentAbout the company
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