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Job Description:

Airbus US Manufacturing Facility is looking for a Customer Acceptance Manager (CAM) to join the FAL based in Mobile, AL

The Customer Acceptance Manager (CAM) leads the execution of the Customer presentation program and snags opening, on-quality and on-time treatment with correct rework or answer, for customer acceptance and closure, along the FAL & Delivery phases. The CAM is an active core member of the Customer Acceptance & Delivery Multi Functional Team (CAD MFT) and along with the CADM (Customer & Acceptance Delivery Manager) contributes to the MFT deliverables to customers with the objective to demonstrate the maturity of the Airbus quality management system (QMS) ensuring the On-Time and On-Quality aircraft delivery.

Meet the team:

The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft.

How we care for you :

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your Challenges:

Management of snags + Quality feedback loop

• The CAM is responsible for documenting potential discrepancies found during these presentations/stages. For ensuring the correct rework and/or answers by the appropriate stakeholders. For securing Customer acceptance and closure, along the FAL & Delivery phases. For collecting the airline customers feedback and securing associated solutions as needed from multiple stakeholders, providing timely & accurate information back to the customers.

Risk Management at aircraft level in FAL

• Accountable for complete treatment of Customer items and responsible for monitoring of any non-conformity, deviation, and ground rework affecting Customers in close collaboration with the CAQM (Customer & Acceptance Quality Manager), Production group, Flight Tests and supporting functions to ensure On-Time and On-Quality delivery.

• Responsible for identifying, analyzing and prioritizing any item putting at risk the Customer acceptance or aircraft delivery planning and escalating the major ones to the CADM in charge of the related MSN/fleet.

Voice of the Customer

• Represents the voice of the airline customer inside Airbus, controls the communication flow for technical related events on their assigned aircraft.

• Ensures constructive relations with the customer through continuous communication consistent with fair handling of customer expectations while protecting Airbus interests.

Your Boarding Pass:

• Associates or Bachelor degree preferred

• Minimum 3 years of experience in technical aviation or aerospace customer facing roles

• Minimum of 5 years experience with airline customer contacts / interactions during manufacturing and pre-delivery phases of production

• Strong knowledge in FAL industrial flow and Airbus manufacturing processes

• Wide and deep technical knowledge of global aircraft (structure, cabin, systems, avionics)

• Customer expectations & needs: Ability to understand customer’s expectations. Ability to improve the customer relationship by actively listening and clarifying their needs, requirements and concerns. Ability to provide precise information to respond to customer needs and requirements.

• Aircraft presentation coordination: Ability to use best and safe practices to accompany the customer within the production area to present or support the presentation/stage accomplished by aircraft representative(s).

• Ability to work in a multicultural context and to interact with people of different cultural backgrounds in a constructive manner to achieve commonly accepted results.

• Safety Management System: General understanding of companies Safety Management System (SMS).

• Technical proficiency in Google Suite required

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Programme & Project Management

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Job Posting End Date: 08.15.2024Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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