• Job Description

  Req#: 1070
  Location: Remote
  Job Type: Full-Time
  Schedule: 9:00 AM - 5:30 PM PST (occasional after-hours work as needed)
  Compensation: DOE
  
  Position Overview
  
  Burnett Therapeutic Services (BTS) is seeking an experienced, proactive Scheduling and Utilization Manager to lead and manage scheduling and utilization across our ABA and behavioral health programs. This pivotal role ensures the efficient coordination of service hours for Behavior Interventionists (BIs) and Supervisors while maintaining excellent service quality for our client families.
  
  As Scheduling and Utilization Manager, you will oversee daily and long-term scheduling operations, monitor staff productivity, coordinate client assignments, and collaborate closely with clinical leadership, recruitment, and onboarding teams. A successful candidate will be solutions-driven, detail-oriented, and thrive in a fast-paced, people-centered environment.
  
  Key Responsibilities
  
  • Lead day-to-day scheduling operations for BIs and Supervisors, ensuring efficient service delivery.
  • Manage real-time schedule adjustments due to cancellations, staff changes, or client needs, minimizing service disruption.
  • Monitor and track staff utilization and billable hour targets, identifying trends and developing solutions to optimize productivity.
  • Coordinate new client assignments and caseload management in partnership with clinical and onboarding teams.
    Implement and refine scheduling and contract fulfillment tools, systems, and processes to increase efficiency and accuracy.
  • Track and manage staff and client availability to align with authorized service hours and funding requirements.
  • Monitor session cancellations and ensure proper documentation, rescheduling, or make-ups per company policy.
  • Support recruitment by discussing staffing and client needs
  • Maintain detailed records and reports on schedules, cancellations, productivity, and utilization metrics.
  • Attend meetings and represent BTS with professionalism, warmth, and a collaborative spirit.
  • Assist with staff interviews, operational projects, or other tasks as assigned.
  
  Qualifications
  
  • Minimum of 2 years of experience in scheduling, utilization management, or operations within ABA, autism services, or healthcare.
  • Excellent verbal and written communication skills; strong phone and email etiquette.
  • Friendly, approachable, and confident interacting with parents, staff, and leadership.
  • Strong time management and multi-tasking abilities; comfortable managing overlapping needs and frequent reroutes.
  • Proactive problem-solving and decision-making skills under pressure.
  • Proficiency in Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
  • Highly organized, reliable, and detail-oriented.
  • Bilingual in Spanish is a plus!
  • Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-focused.
  • High school diploma or equivalent required; Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.
  • Reliable computer, workspace, and internet connection required.
  • Prior experience recruiting or onboarding in an ABA or healthcare setting is a plus.
  
  Work Schedule
  
  Standard schedule is 9:00 AM - 5:30 PM PST. During high-volume periods, flexibility for occasional after-hours work is required. Candidate must be able to work in the Pacific Time Zone.
  
  Why Choose BTS?
  
  At BTS, you'll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.
  
  Pay & Benefits
  
  • Shadowing opportunities and hands-on mentorship to build confidence
  • Supervision hours and internship support for those pursuing BCBA, LMFT, or LCSW credentials
  • Medical, dental, and vision insurance (for employees working 30+ hrs/week)
  • 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
  • Aflac supplemental insurance options (for employees working 30+ hrs/week)
  • LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
  • LifeMart Employee Discount Program: exclusive savings on everyday purchases and services
  
  About Us
  
  BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs.
  
  Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way.
  
  We're building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that's proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.
  
  Ready to take the next step in a career that changes lives?
  If you're looking for a fulfilling career where you can make a lasting impact, apply now to become part of our team at Burnett Therapeutic Services!

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