• Job Description

  Req#: R0011366

  We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

  Our Workforce Is Expanding Beyond New Hampshire!

  We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

  The Opportunity

  The Academic Advisor Team Lead is responsible for the leadership and oversight of a team of Academic Advisors, focusing on student success, student persistence, and student satisfaction. You will report to the Director of Academic Advising.

  We are a remote-friendly work environment. #LI-Remote

  In this Role You'll Get To:

  • Help us uphold SNHU’s Mission, Vision, Core Values and Core Competencies.

  • Communicate with your team on how our work connects with the university mission.

  • Leverage systems and reporting daily to positively impact student success, persistence, and satisfaction.

  • Engage team to develop strategy to positively impact key performance indicators (KPIs) while offering support, coaching, and measurement.

  • Conduct quality assurance to ensure team is adhering to the Student Engagement Guide, New Student Orientation Guide, and CX framework

  • Conduct recurring meetings with team members to effectively coach and ensure delivery upon key performance indictors (KPIs)

  • Develop effective Academic Advisors in accordance with Core Competencies.

  • Demonstrate a commitment to continuously improve.

  • Ensure self and team are adhering to policies within University Catalog and the Employee Handbook.

  • Assist with commencement ceremonies and receptions.

  What we're Looking For:

  • Degree(s): Bachelor’s degree

  • Understands the balance of business and empathy to intentionally turn the dial on business results.

  • Ability to see multiple perspectives when assessing situations.

  Thinking about the job, but not sure you should apply? We still want to hear from you.

  We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

  Are Benefits Important to You?

  We offer exceptional benefits, many available starting on the first day of employment:

  Anthem BlueCross affordable, low-deductible Medical insurance available on day one

  Low to no-cost Dental, Vision and Life Insurance options

  5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

  A Retirement Plan with a 9% Employer Funded annual contribution

  Tuition Benefits with family offerings

  Who Are We?

  SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

  Remote work disclaimer

  Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

  Please note that a background check is required for employment.

• About the company

  At SNHU, we put our mission to work — and it makes for much more than your typical 9 to 5. In fact, it’s one of many reasons we’ve been voted one of The Chronicle of Higher Education’s best colleges to work for every year since its inception. We’re proud to hold that title, because it shows that even as we grow, we’re still committed to creating opportunities – both for our learners and our employees. From online faculty and staff positions to work study opportunities for campus learners, we offer a supportive space to start or continue a career in higher education.

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