Blue Cross and Blue Shield of Louisiana
Account Advisor I (Remote/Hybrid Training - FEP)
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Job Description
- Req#: R11326
Employer Industry: Health Insurance
Why consider this job opportunity:
- Competitive pay with excellent benefits package, including medical, dental, vision, life insurance, and 401k contributions
- Comprehensive new hire training program designed for your success
- Professional development opportunities for career growth
- Flexibility to work from home
- Paid time off and paid holidays to promote work-life balance
What to Expect (Job Responsibilities):
- Serve as the first point of contact for incoming calls from members and providers, providing prompt and courteous assistance
- Resolve benefit and claims inquiries via telephone and other acceptable methods
- Maintain knowledge of healthcare policies, procedures, and regulations to ensure accurate information is provided
- Meet performance goals related to efficiency, accuracy, and customer satisfaction
- Communicate effectively with members and providers to ensure their inquiries are addressed satisfactorily
What is Required (Qualifications):
- High School Diploma or equivalent preferred
- Minimum of 1 year of customer service or medical office experience required
- Commitment to complete the training program and work onsite for training components
- Must have a hardwired internet connection with specified speeds
- Proficient in Microsoft Office and demonstrate strong verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment is preferred
- Familiarity with medical and health insurance terminology
- Completion of the Medical Assistant, Coding & Insurance Pathway from BRCC or a medical office assistant/coding certificate can substitute for experience
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance companies that provide health insurance in the United States to more than 106 million people.
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