• Job Description

  Req#: oYR9wfwe

  Description

  About LegalZoom

  We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

  As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

  With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

  Overview

  The Concierge Sales Specialist role is responsible for providing a positive sales experience, taking a consultative approach to the customer relationship, proactively identifying and closing Do It For Me (DIFM) solutions and assisting our customers with their business needs. Concierge Sales Specialist are experts in our product and service portfolio and play a critical role in educating our clients while providing a top-tier customer experience. The ideal candidate will focus on pre-sales activities including prospecting, customer needs analysis, identifying DIFM opportunities and coordinating the subscription process to ensure timely solution deployment.

  This is an onsite position located in our Austin office.

  You will

  • Build trust in the company and ensure our customers are provided with accurate product knowledge
  • Achieve outbound call targets set by management team
  • Responsible for building and maintaining customer relationships through pipeline management
  • Meet or exceed monthly revenue targets and departmental KPIs
  • Uncovering customer’s needs and presenting an accurate high-level overview of our value proposition
  • Listening to unique business problems and communicating easily understood solutions
  • Develop and maintain deep expertise of LegalZoom products and best practices to provide value to customers
  • Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention
  • Follow up with customers to further educate and solidify their business plans
  • Ability to work harmoniously with others towards individual and team targets
  • Resilient and able to stay focused on winning over potential customers despite setbacks or rejections

  You have

  • Associates degree preferred, but not required
  • 2+ years experience in Sales or Account Management
  • Customer-first mindset: Demonstrated ability to understand and relate to customer concerns and build trust and rapport
  • Strong sales acumen with a consistent track record of quota achievement
  • Self-starter who takes the initiative and works with limited direction
  • Excellent listening skills with the ability to problem-solve and de-escalate as needed
  • Impeccable communication skills
  • Proficient computer skills and the ability to navigate multiple applications
  • Availability to work various shifts, including some overtime
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

  
  
  

  The base compensation range for this role is ($37,400 - $48,500) + performance-based monthly incentive bonus. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs.

  You will also receive a full range of medical, financial, and other benefits, as seen below.

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Paid Time Off
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short-Term/Long-Term Disability Insurance
  • Plus other wellness benefits to include:
  • Fertility
  • Mental Health
  • One Medical
  • Fringe lifestyle benefits up to $250
  Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• About the company

  Legalzoom.com, Inc. is an online legal technology company that helps its customers create legal documents without necessarily having to hire a lawyer.

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